Privacy statement

Who we are

Ketelklaar is a trade name of Anke Aannemers. We are the data controller for everything that reaches us through this website, by phone and on WhatsApp.

• Anke Aannemers
• Middelveldstraat 13, 1069 GH Amsterdam
• KVK 81382952
• VAT no. NL003556688B75
• Email: info@ketelklaar.nl
• Website: https://ketelklaar.nl

What we collect

• Through the request form: your name, phone number, postcode, town and a description of the problem. Your email address is optional — fill it in if you would rather receive the confirmation and the invoice by email.
• By phone or on WhatsApp: the same details, plus whatever else you tell us about the situation. For WhatsApp we keep the messages and any photos you send.
• When a job goes ahead: the full address, what was done, and the invoicing details.
• Automatically, in the server logs: IP address, browser type, time and the pages requested. We need this to run the site and to spot abuse.
• Only with your consent: advertising data, including the Google click identifier (gclid) you arrived with, campaign and UTM values, and the landing page.

Why we use it

• To schedule your request and put an affiliated engineer who works near you on it.
• To work out a price or a quote and agree it with you before anything starts.
• To carry out the job, invoice it and keep our books.
• To call or message you back about your request or a booked appointment.
• To handle complaints and keep an eye on the quality of the work.
• To keep the website secure and stop the form being abused.
• With your consent: to see which advert or search led to a request, so we do not keep paying for ads that bring nothing in.

Our legal bases

• Performance of a contract, or steps taken before entering into one (art. 6(1)(b) GDPR): everything needed to handle your request and do the job.
• Legal obligation (art. 6(1)(c) GDPR): the statutory retention period for invoices and accounts.
• Legitimate interest (art. 6(1)(f) GDPR): being reachable, keeping quality up, and preventing abuse of the form.
• Consent (art. 6(1)(a) GDPR): the advertising and measurement cookies. You can withdraw that consent at any time, as easily as you gave it.

Who we share it with

We only pass your data to parties that need it to get your request done:

• The self-employed engineer who does the work at your address. They receive your name, address, phone number and the description of the problem — no more than they need to turn up and do the job.
• Our own dispatch software, where your request becomes a job. It runs on servers at Hetzner Online GmbH in Germany (EU) and uses Google Firebase (Firestore) as its database, in an EU region.
• Google Ireland Limited, for our advertising and for measuring how well it works. This happens only if you have given consent.
• Our accountant and, where the law requires it, the Dutch tax authority.

Transfers outside the EU

Our hosting and database are in the European Union. Data processed by Google for advertising measurement after your consent may also be processed outside the European Economic Area, on the basis of the European Commission's standard contractual clauses. If you do not consent, no advertising data is shared at all.

We do not sell your data and do not use it for anything beyond the purposes above.

Cookies

We use as few cookies as we can. A bar at the bottom of the page lets you choose; refusing takes one click and is exactly as easy as accepting. The site, the form, the phone number and the WhatsApp button all work fully either way.

• Functional storage: needed to make the site and the form work. No consent required.
• Your cookie choice: we remember what you picked for 12 months, so we do not ask again every visit.
• Advertising cookies and click identifiers (Google's _gcl_ cookies and our own attribution cookie): only after your consent, and for at most 90 days. 90 days is also the longest window in which Google can tie a click to a request, so keeping them longer would serve no purpose.

Withdrawing consent

By default the advertising cookies are off (Google Consent Mode v2, everything set to "denied"); nothing is loaded until you accept. To change your mind later, use the cookie link at the bottom of any page — we then remove the advertising cookies. Anything measured before you withdrew consent remains lawfully processed.

How long we keep it

• Requests, jobs and invoices: 7 years, the statutory retention period for our accounts.
• The advertising and attribution cookie: 90 days.
• Your cookie choice: 12 months.
• Server logs: no longer than we need them for security and troubleshooting.

Your rights

You have the right to access your data, to have it corrected or erased, to restrict processing, to object to processing, and to data portability. You can also withdraw consent you have given. Email us at info@ketelklaar.nl and you will hear from us within a month. We may ask you to confirm who you are, so that we never hand your data to the wrong person.

If you are unhappy with how we handle your data, you can complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). We would rather hear it first ourselves — we can usually put it right quickly.

Automated decision-making

No decisions about you are made by software alone. A person schedules every request and decides who comes out.

Security

The site uses an encrypted connection. Access to requests and jobs is limited to the people who need it for their work. If you spot something that looks wrong, tell us at info@ketelklaar.nl.

Changes

We update this statement when the way we work or the rules change. The date at the top shows when the text was last revised. Questions? Email us at info@ketelklaar.nl.